I tinkered around with the new Uber App. Overall it seems pretty similar to its predecessor. I personally don’t like the fact that it tries to guess where you’re going on the initial screen. To me, I’m always initially interested in how soon someone can get to me, which I now have to hunt for. I do like having people as a destination. That eliminates the constant texting of “where are you?”
However, my biggest complaint is what is NOT in the app. I’ve complained directly to Uber and Lyft on this particular subject before. They need to have a deposit commitment available for passengers. This is for the benefit of the driver and the passenger.
Example is if I’m 30 miles out in the desert, if a driver gets alerted that I need a ride, he may pass me up for a closer option. This is a rational decision on their part because there’s no guarantee that the ride I will need isn’t going to be a pathetic 2 mile drive, costing the driver time and money.
Easy way to make this better. Give passengers the option to post a guarantee of how much their ride will be. Stranded in the desert, I have no way to communicate to a driver that, “I need a ride all the way back to the other end of the city! It’s 50 miles for sure! It will be a $50 trip, guaranteed!”
Alternatively, if I’m really in a desperate situation, I might be eager to commit to a high amount to get me out of a dire situation. Maybe I do only need to go three miles, but the heat is unbearable, I am out of water, and would be happy to offer “$50 guarantee to pick me up!!”
This method ensures that I get a ride that I need, and the driver doesn’t get shortchanged on compensation.
So far there’s been no sign of this becoming a feature, but maybe in the next release they’ll have the PG CodeRider Passenger Rate Guarantee Feature! Or maybe not. But I’ve traveled well over 3,000 miles as a ride sharing passenger, and on many occasions I’ve felt this was a feature they desperately needed.